Our Price Promise

Our mission is to deliver the widest range of delicious meals to our customers, at the best possible value. That’s why we feature a ‘Price Promise’, which guarantees you’ll never pay more ordering delivery through Menulog.

If you order with us and find the same item delivered by the same restaurant at a better price within 24 hours, we’ll credit you the difference plus an additional $10 for that order.

Submit a Price Promise claim

If you have seen a meal available for delivery at a better price within 24 hours, simply email enquiries@menuog.com with the following details to submit a claim:

Screenshot or photo with time stamp of the cheaper price advertised *

Uploaded file must be no more than 2MB, compress files if necessary

To help us process your claim, please upload photo evidence to show your order advertised by the restaurant cheaper elsewhere.

* The Menulog Price Promise stated on the Website is applicable only to standard, fixed-price menu items. Excludes card payment, delivery and or any other fees, special offers, collection and dine in orders (if you place a collection order on Menulog or order directly with the restaurant and collect your order from the restaurant or eat/dine in at the restaurant). Price Promise claims must be made within 14 days of the date of the relevant order.